Refund policy

Return and Refund Policy

Business Name: Mr Sculptikar Art Studio

Last Updated: 11 October 2026

At Mr Sculptikar Art Studio, we take care to manufacture, inspect, and pack our fibre idols, sculptures, and decorative products before dispatch. Our goal is to ensure that every customer receives their order in good condition.

Please read our Return and Refund Policy carefully before placing an order.

1. Return Eligibility

Returns may be accepted in the following situations:

  • The product arrives damaged or broken.

  • The wrong product is delivered.

  • The product has a manufacturing defect.

  • The product received is materially different from its description.

Customers must contact us within 48 hours of delivery to report a damaged, defective, or incorrect product.

Please provide your order number and clear photographs or an unboxing video to help us review your request.

2. Non-Returnable Products

The following products are generally not eligible for return:

  • Products damaged due to improper handling or misuse after delivery.

  • Products that have been used, altered, or modified by the customer.

  • Custom-made or personalized products, except where a return or other remedy is required by applicable law.

  • Products returned without contacting our customer support team first.

This section does not limit any rights available to customers under applicable consumer protection laws.

3. How to Request a Return

To request a return:

  1. Contact Mr Sculptikar Art Studio within 48 hours of receiving your order.

  2. Share your order number and the reason for the return.

  3. Provide photographs or an unboxing video showing the issue.

  4. Wait for our team to review your request and provide instructions.

Please do not ship the product back before receiving return instructions from our team.

4. Refund Policy

Once a return or refund request is reviewed and approved, we will communicate the applicable resolution.

  • Eligible refunds will be processed to the original payment method wherever possible.

  • We aim to initiate approved refunds within 5–7 business days after approval and completion of any required verification.

  • The time taken for the refund to appear in your account may depend on your bank or payment provider.

  • Shipping charges will be handled in accordance with the circumstances of the return and applicable law.

If the original payment method cannot receive the refund, our team will contact you to arrange an appropriate alternative.

5. Damaged, Defective, or Incorrect Products

If your order arrives damaged, broken, defective, or incorrect, please notify us within 48 hours of delivery.

After reviewing the evidence, we will offer an appropriate resolution, which may include a replacement, repair, or refund, as applicable.

Please retain the original packaging until the request has been reviewed.

6. Order Cancellation

Please contact us as soon as possible if you wish to cancel an order.

Orders that have entered manufacturing, customization, or dispatch may not be eligible for cancellation in every circumstance. All cancellation requests will be handled in accordance with applicable law.

If a cancellation is approved and payment has already been collected, the eligible refund will be processed accordingly.

7. Replacement Policy

Replacement requests may be accepted for verified cases involving damaged, defective, or incorrect products, subject to product availability and applicable law.

If a replacement is unavailable, we will discuss an appropriate alternative resolution with the customer.

8. Return Shipping

For verified cases involving damaged, defective, or incorrect products, Mr Sculptikar Art Studio will communicate the return shipping arrangements.

For other approved returns, shipping charges and responsibility will be communicated before the return is arranged, subject to applicable law.

9. Contact Us

For return, refund, replacement, or cancellation requests, please contact us using the official customer support details displayed on our website.

Please include your order number in all communications.

Mr Sculptikar Art Studio

Customer Support Email: [Insert your official email address]

Contact Number: [Insert your business contact number]

Business Address: [Insert your business address]

Nothing in this policy excludes or limits any customer rights that cannot legally be excluded under applicable Indian law.